Customer Service Outsourcing

With our low-cost quality services, could you afford not to have our business?

Outsourcing Solutions, Inc. (OSI) provides our clients the ‘service advantage’ to connect with their customers through cost-effective, professional contact solutions. The OSI service advantage delivers through 3 levels:

  • OSI operates from Cebu City, Philippines — 2008’s #1 outsourcing destination, per a Global Media Services survey, for its high-rated accessibility, infrastructure and resources minus the high cost.
  • Each company is unique, and so is every challenge in customer care. OSI measures a potential client’s needs and resources then customizes a solution that best matches the company and the challenge it faces. This customization is extensively applied through the selection and training of people to become a specialized staff of courteous, capable professionals who can deliver quality care to meet and manage consumer needs through a broad contact range through direct call, e-mail and the Web.
  • OSI is dedicated to deliver quality service, a dedication proven by more than a decade of experience and expertise in satisfying our clients’ business goals beyond their expectations.

We believe that to Serve is to Lead.

Outsourcing Solutions, Inc.
888 A.S. Fortuna St., Banilad
Mandaue City, Cebu, 6000 Philippines


Why outsource customer service to Philippines?

The Philippines is the premium destination to hire skilled, conversant customer care representatives to handle your customers’ needs and inquiries.

As an advantage, multinationals have depended on call centers in the Philippines to provide prime quality customer service through skilled, English-proficient personnel and economical costs of operations. Thanks to current information and communications technology, this advantage is now available to small-to-medium enterprises through project-based arrangements too attractive to just ignore.

Business experts and insiders recommend that in dealing with domestic business challenges, reaching for global opportunities is the way to survival and success.